{"id":2258,"date":"2026-04-05T11:29:44","date_gmt":"2026-04-05T03:29:44","guid":{"rendered":"https:\/\/mdsipitang.sabah.gov.my\/?page_id=2258"},"modified":"2026-04-06T08:55:12","modified_gmt":"2026-04-06T00:55:12","slug":"analisis-prestasi-aduan","status":"publish","type":"page","link":"https:\/\/mdsipitang.sabah.gov.my\/ms\/analisis-prestasi-aduan\/","title":{"rendered":"Analisis Prestasi Aduan"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"wp-aduan-container\"><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->\/* CSS Scoped untuk elak konflik dengan tema WordPress *\/<!-- [et_pb_line_break_holder] -->.wp-aduan-container {<!-- [et_pb_line_break_holder] -->    --primary-color: #0056b3;<!-- [et_pb_line_break_holder] -->    --secondary-color: #f0f4f8;<!-- [et_pb_line_break_holder] -->    --success-color: #28a745;<!-- [et_pb_line_break_holder] -->    --danger-color: #dc3545;<!-- [et_pb_line_break_holder] -->    --text-dark: #333333;<!-- [et_pb_line_break_holder] -->    --text-light: #666666;<!-- [et_pb_line_break_holder] -->    --card-bg: #ffffff;<!-- [et_pb_line_break_holder] -->    --border-radius: 8px;<!-- [et_pb_line_break_holder] -->    --shadow: 0 4px 6px rgba(0, 0, 0, 0.05);<!-- [et_pb_line_break_holder] -->    font-family: 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;<!-- [et_pb_line_break_holder] -->    color: var(--text-dark);<!-- 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[et_pb_line_break_holder] -->    border-radius: var(--border-radius);<!-- [et_pb_line_break_holder] -->    margin-bottom: 2rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .ar-header h1 {<!-- [et_pb_line_break_holder] -->    font-size: 1.8rem;<!-- [et_pb_line_break_holder] -->    margin-bottom: 0.5rem;<!-- [et_pb_line_break_holder] -->    font-weight: 700;<!-- [et_pb_line_break_holder] -->    color: white !important;<!-- [et_pb_line_break_holder] -->    padding: 0;<!-- [et_pb_line_break_holder] -->    border: none;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .ar-header p {<!-- [et_pb_line_break_holder] -->    font-size: 1rem;<!-- [et_pb_line_break_holder] -->    opacity: 0.9;<!-- [et_pb_line_break_holder] -->    color: white;<!-- [et_pb_line_break_holder] -->    margin: 0;<!-- [et_pb_line_break_holder] -->}<!-- 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[et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .stat-card {<!-- [et_pb_line_break_holder] -->    background: white;<!-- [et_pb_line_break_holder] -->    padding: 1.5rem;<!-- [et_pb_line_break_holder] -->    border-radius: var(--border-radius);<!-- [et_pb_line_break_holder] -->    text-align: center;<!-- [et_pb_line_break_holder] -->    box-shadow: var(--shadow);<!-- [et_pb_line_break_holder] -->    transition: transform 0.2s ease;<!-- [et_pb_line_break_holder] -->    border: 1px solid #e1e4e8;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .stat-number {<!-- [et_pb_line_break_holder] -->    font-size: 2.5rem;<!-- [et_pb_line_break_holder] -->    font-weight: 800;<!-- [et_pb_line_break_holder] -->    display: block;<!-- [et_pb_line_break_holder] -->    margin-bottom: 0.5rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .stat-label {<!-- [et_pb_line_break_holder] -->    font-size: 0.9rem;<!-- [et_pb_line_break_holder] -->    color: var(--text-light);<!-- [et_pb_line_break_holder] -->    text-transform: uppercase;<!-- [et_pb_line_break_holder] -->    letter-spacing: 0.5px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .text-blue { color: var(--primary-color); }<!-- [et_pb_line_break_holder] -->.wp-aduan-container .text-green { color: var(--success-color); }<!-- [et_pb_line_break_holder] -->.wp-aduan-container .text-red { color: var(--danger-color); }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .chart-container {<!-- [et_pb_line_break_holder] -->    display: flex;<!-- [et_pb_line_break_holder] -->    flex-direction: column;<!-- [et_pb_line_break_holder] -->    align-items: center;<!-- [et_pb_line_break_holder] -->    margin: 2rem 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .pie-chart {<!-- [et_pb_line_break_holder] -->    width: 250px;<!-- [et_pb_line_break_holder] -->    height: 250px;<!-- [et_pb_line_break_holder] -->    border-radius: 50%;<!-- [et_pb_line_break_holder] -->    background: conic-gradient(<!-- [et_pb_line_break_holder] -->        var(--success-color) 0% 91.9%, <!-- [et_pb_line_break_holder] -->        var(--danger-color) 91.9% 100%<!-- [et_pb_line_break_holder] -->    );<!-- [et_pb_line_break_holder] -->    position: relative;<!-- [et_pb_line_break_holder] -->    box-shadow: 0 4px 10px rgba(0,0,0,0.1);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .pie-chart::after {<!-- [et_pb_line_break_holder] -->    content: \"91.9%\";<!-- [et_pb_line_break_holder] -->    position: absolute;<!-- [et_pb_line_break_holder] -->    top: 50%;<!-- [et_pb_line_break_holder] -->    left: 50%;<!-- [et_pb_line_break_holder] -->    transform: translate(-50%, -50%);<!-- [et_pb_line_break_holder] -->    width: 150px;<!-- [et_pb_line_break_holder] -->    height: 150px;<!-- [et_pb_line_break_holder] -->    background: white;<!-- [et_pb_line_break_holder] -->    border-radius: 50%;<!-- [et_pb_line_break_holder] -->    display: flex;<!-- [et_pb_line_break_holder] -->    align-items: center;<!-- [et_pb_line_break_holder] -->    justify-content: center;<!-- [et_pb_line_break_holder] -->    font-size: 2rem;<!-- [et_pb_line_break_holder] -->    font-weight: bold;<!-- [et_pb_line_break_holder] -->    color: var(--success-color);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .chart-legend {<!-- [et_pb_line_break_holder] -->    margin-top: 1.5rem;<!-- [et_pb_line_break_holder] -->    display: flex;<!-- [et_pb_line_break_holder] -->    gap: 2rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .legend-item {<!-- [et_pb_line_break_holder] -->    display: flex;<!-- [et_pb_line_break_holder] -->    align-items: center;<!-- [et_pb_line_break_holder] -->    font-size: 0.95rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .dot {<!-- [et_pb_line_break_holder] -->    width: 12px;<!-- [et_pb_line_break_holder] -->    height: 12px;<!-- [et_pb_line_break_holder] -->    border-radius: 50%;<!-- [et_pb_line_break_holder] -->    margin-right: 8px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .two-col {<!-- [et_pb_line_break_holder] -->    display: grid;<!-- [et_pb_line_break_holder] -->    grid-template-columns: 1fr 1fr;<!-- [et_pb_line_break_holder] -->    gap: 2rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (max-width: 768px) {<!-- [et_pb_line_break_holder] -->    .wp-aduan-container .two-col {<!-- [et_pb_line_break_holder] -->        grid-template-columns: 1fr;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container ul {<!-- [et_pb_line_break_holder] -->    list-style-type: none;<!-- [et_pb_line_break_holder] -->    padding: 0;<!-- [et_pb_line_break_holder] -->    margin: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container li {<!-- [et_pb_line_break_holder] -->    position: relative;<!-- [et_pb_line_break_holder] -->    padding-left: 1.5rem;<!-- [et_pb_line_break_holder] -->    margin-bottom: 0.8rem;<!-- [et_pb_line_break_holder] -->    color: var(--text-light);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .strength-list li::before {<!-- [et_pb_line_break_holder] -->    content: '\u2713';<!-- [et_pb_line_break_holder] -->    position: absolute;<!-- [et_pb_line_break_holder] -->    left: 0;<!-- [et_pb_line_break_holder] -->    color: var(--success-color);<!-- [et_pb_line_break_holder] -->    font-weight: bold;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .weakness-list li::before {<!-- [et_pb_line_break_holder] -->    content: '!';<!-- [et_pb_line_break_holder] -->    position: absolute;<!-- [et_pb_line_break_holder] -->    left: 0;<!-- [et_pb_line_break_holder] -->    color: var(--danger-color);<!-- [et_pb_line_break_holder] -->    font-weight: bold;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .standard-list li::before {<!-- [et_pb_line_break_holder] -->    content: '\u2022';<!-- [et_pb_line_break_holder] -->    position: absolute;<!-- [et_pb_line_break_holder] -->    left: 0;<!-- [et_pb_line_break_holder] -->    color: var(--primary-color);<!-- [et_pb_line_break_holder] -->    font-weight: bold;<!-- [et_pb_line_break_holder] -->    font-size: 1.2rem;<!-- [et_pb_line_break_holder] -->    line-height: 1.2rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .comparison-box {<!-- [et_pb_line_break_holder] -->    background-color: #e8f5e9;<!-- [et_pb_line_break_holder] -->    padding: 1rem;<!-- [et_pb_line_break_holder] -->    border-radius: var(--border-radius);<!-- [et_pb_line_break_holder] -->    margin-top: 1rem;<!-- [et_pb_line_break_holder] -->    border: 1px solid #c3e6cb;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .comparison-text {<!-- [et_pb_line_break_holder] -->    color: #155724;<!-- [et_pb_line_break_holder] -->    font-weight: 600;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.wp-aduan-container .ar-footer {<!-- [et_pb_line_break_holder] -->    text-align: center;<!-- [et_pb_line_break_holder] -->    margin-top: 3rem;<!-- [et_pb_line_break_holder] -->    font-size: 0.9rem;<!-- [et_pb_line_break_holder] -->    color: var(--text-light);<!-- [et_pb_line_break_holder] -->    border-top: 1px solid #ddd;<!-- [et_pb_line_break_holder] -->    padding-top: 1.5rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Header --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"ar-header\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h1>LAPORAN ANALISIS PRESTASI<\/h1>\n<p><!-- [et_pb_line_break_holder] -->        <pee>PENYELESAIAN ADUAN 2025<\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Statistik Grid --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"stats-grid\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"stat-card\"><!-- [et_pb_line_break_holder] -->            <span class=\"stat-number text-blue\">210<\/span><!-- [et_pb_line_break_holder] -->            <span class=\"stat-label\">Jumlah Aduan Diterima<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"stat-card\"><!-- [et_pb_line_break_holder] -->            <span class=\"stat-number text-green\">192<\/span><!-- [et_pb_line_break_holder] -->            <span class=\"stat-label\">Diselesaikan Dalam Tempoh<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"stat-card\"><!-- [et_pb_line_break_holder] -->            <span class=\"stat-number text-red\">18<\/span><!-- [et_pb_line_break_holder] -->            <span class=\"stat-label\">Lewat Diselesaikan<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"stat-card\"><!-- [et_pb_line_break_holder] -->            <span class=\"stat-number text-blue\">91.9%<\/span><!-- [et_pb_line_break_holder] -->            <span class=\"stat-label\">Kadar Pencapaian<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Section 1 --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section><!-- [et_pb_line_break_holder] -->        <\/p>\n<h2>1. Pengenalan<\/h2>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Laporan ini disediakan bagi menganalisis prestasi penyelesaian aduan berdasarkan tempoh masa yang ditetapkan dalam piagam pelanggan. Analisis ini bertujuan menilai tahap kecekapan penyampaian perkhidmatan serta mengenal pasti ruang penambahbaikan.<\/pee><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Section 2 & 3 (Combined) --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section><!-- [et_pb_line_break_holder] -->        <\/p>\n<h2>2. Ringkasan &#038; Analisis Tempoh Penyelesaian<\/h2>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Sebanyak <strong>210 aduan<\/strong> telah diterima. Daripada jumlah tersebut, <strong>192 aduan<\/strong> telah diselesaikan dalam tempoh piagam pelanggan, manakala <strong>18 aduan<\/strong> diselesaikan melebihi tempoh yang ditetapkan.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"chart-container\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"pie-chart\" aria-label=\"Carta Pai menunjukkan 91.9% diselesaikan dalam tempoh dan 8.1% lewat\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->            <!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"chart-legend\"><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"legend-item\"><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"dot\" style=\"background-color: var(--success-color);\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->                    <span>Dalam tempoh piagam: 192 aduan (91.9%)<\/span><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"legend-item\"><!-- [et_pb_line_break_holder] -->                    <\/p>\n<div class=\"dot\" style=\"background-color: var(--danger-color);\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->                    <span>Lewat diselesaikan: 18 aduan (8.1%)<\/span><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Section 4 --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section><!-- [et_pb_line_break_holder] -->        <\/p>\n<h2>4. Prestasi Berbanding Piagam Pelanggan<\/h2>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Sasaran piagam pelanggan adalah <strong>90% ke atas<\/strong>.<\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"comparison-box\"><!-- [et_pb_line_break_holder] -->            <pee class=\"comparison-text\">Pencapaian sebenar adalah 91.9%, iaitu melebihi sasaran sebanyak 1.9%.<\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Section 5 --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section><!-- [et_pb_line_break_holder] -->        <\/p>\n<h2>5. Analisis Kecekapan<\/h2>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"two-col\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<div><!-- [et_pb_line_break_holder] -->                <\/p>\n<h3 style=\"color: var(--success-color);\">Kekuatan<\/h3>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<ul class=\"strength-list\"><!-- [et_pb_line_break_holder] -->                    <\/p>\n<li>Kadar penyelesaian tinggi<\/li>\n<p><!-- [et_pb_line_break_holder] -->                    <\/p>\n<li>Pengurusan aduan cekap<\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/ul>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div><!-- [et_pb_line_break_holder] -->                <\/p>\n<h3 style=\"color: var(--danger-color);\">Kelemahan<\/h3>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<ul class=\"weakness-list\"><!-- [et_pb_line_break_holder] -->                    <\/p>\n<li>Terdapat 8.1% aduan lewat<\/li>\n<p><!-- [et_pb_line_break_holder] -->                    <\/p>\n<li>Kes kompleks memerlukan masa lebih panjang<\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/ul>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Section 6 --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section><!-- [et_pb_line_break_holder] -->        <\/p>\n<h2>6. Isu dan Cabaran<\/h2>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<ul class=\"standard-list\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<li>Kekangan sumber manusia<\/li>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<li>Isu teknikal<\/li>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<li>Faktor lokasi\/logistik<\/li>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<li>Penyelarasan antara jabatan<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Section 7 --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section><!-- [et_pb_line_break_holder] -->        <\/p>\n<h2>7. Cadangan Penambahbaikan<\/h2>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<ul class=\"standard-list\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<li>Memperkukuhkan pemantauan aduan<\/li>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<li>Menambah baik sistem pelaporan<\/li>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<li>Meningkatkan koordinasi jabatan<\/li>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<li>Garis masa tindakan lebih jelas<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Section 8 --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section><!-- [et_pb_line_break_holder] -->        <\/p>\n<h2>8. Kesimpulan<\/h2>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Prestasi penyelesaian aduan adalah baik dan melebihi sasaran piagam pelanggan. Penambahbaikan berterusan perlu dilaksanakan.<\/pee><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Footer --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"ar-footer\"><!-- [et_pb_line_break_holder] -->        <pee>Disediakan oleh,<!\u2013- [et_pb_br_holder] -\u2013><strong>Unit Aduan Awam MDS<\/strong><\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_2258\" class=\"pvc_stats all  \" data-element-id=\"2258\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/mdsipitang.sabah.gov.my\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_2258\" class=\"pvc_stats all\" data-element-id=\"2258\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/mdsipitang.sabah.gov.my\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=\"0\" \/><\/p>\n<div class=\"pvc_clear\"><\/div>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"class_list":["post-2258","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mdsipitang.sabah.gov.my\/ms\/wp-json\/wp\/v2\/pages\/2258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mdsipitang.sabah.gov.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mdsipitang.sabah.gov.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mdsipitang.sabah.gov.my\/ms\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mdsipitang.sabah.gov.my\/ms\/wp-json\/wp\/v2\/comments?post=2258"}],"version-history":[{"count":4,"href":"https:\/\/mdsipitang.sabah.gov.my\/ms\/wp-json\/wp\/v2\/pages\/2258\/revisions"}],"predecessor-version":[{"id":2286,"href":"https:\/\/mdsipitang.sabah.gov.my\/ms\/wp-json\/wp\/v2\/pages\/2258\/revisions\/2286"}],"wp:attachment":[{"href":"https:\/\/mdsipitang.sabah.gov.my\/ms\/wp-json\/wp\/v2\/media?parent=2258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}